Therefore, customers expect to interact with chatbots on one of the most popular messaging platforms. Over 50% of customers expect a business to be available 24/7.Īccording to HubSpot, messaging apps have approximately 5 billion monthly active users in 2020, which represents about 60% of the world population. This integration offers another advantage for companies, as it allows for more efficient management of communication and customer relations. In practice, the application can be implemented on a server, providing a local API that allows the company to send and receive scheduled messages and to integrate this workflow with its own systems (CRM, customer service, etc.). Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business. One of the products associated with WhatsApp Business is the chatbot, which enables companies to develop their bots within the application. An API is a set of programming standards that allows other developers to create products associated with a specific service. WhatsApp Business offers an API (Application Programming Interface). It is also mandatory to offer an opt-out option, i.e. It is important to remember that businesses have to comply with WhatsApp Business policies which specify, among other things, that the company can only contact people who have given their permission to do so. Statistics – WhatsApp for Business lets you access key metrics like how many of your messages were sent, delivered, and read.This can be set up to activate at a chosen time. Away message setting – The business can schedule an automatic message to inform its users about the hours of operation in case a customer tries to get in touch outside of business hours.Quick replies – This option enables saving and re-sending messages for fast answers to FAQs such as thank you messages, ordering instructions, payment information, and discounts.It creates a warm welcome to potential customers without delays and waiting times. Greeting message setup – WhatsApp for business enables you to create a greeting message that users will receive when they start a dialog with your company or after 14 days of inactivity.This way, you can easily search through your contacts and keep them grouped and organized. Contact labels – Businesses can organize their contacts and categorize them with labels for easy access.Having a “Verified” badge next to your company name helps your brand to gain users’ trust. Business profile – A company can create a business profile that includes the following information: business description, company address, company email, website URL, and working hours.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |